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Terms & Conditions

Before purchasing any products from, carefully read and ensure that you fully understand the terms and conditions of sale as with any purchase, you are entering into a legally binding contract.

If you are unsure about any aspect of these Terms and Conditions, please contact us before making a purchase so that we may clarify your query. These terms and conditions are subject to change at any time, without notification, at the discretion of

1. General
1.1. The owner of this website is Laminate Wooden Flooring whose address is Laminate Wooden Flooring, Seymour Street, Ballymoney, BT53 6JR. (‘ /‘we’ /‘us’/‘our’). UK VAT No: 867 6614 78

1.2. Minors under 18 years old can only use our services with the prior consent of their parents or guardians.

1.3. No contract for the sale of any product will subsist between you and until we confirm that the product(s) are in stock and have been dispatched to you by a confirmation email. This dispatch confirmation e-mail amounts to an acceptance by us of your offer to buy goods from (whether or not you receive that e-mail for reasons such as spam filters etc.).

1.4. If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the dispatch confirmation email, we will cancel and refund your order.

1.5. You must check that the details on this confirmatory e-mail are correct as soon as possible. In the unlikely event that you discover any discrepancies, you should contact immediately. If the details on the confirmatory email are correct, you should print out and keep a copy of it for your records.

1.6.    You must have a unique email address to use our site. You therefore agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.

1.7.    To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please review this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

1.8.    You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other sites and publications.

1.9.    You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.

1.10.    You grant us a non-exclusive, royalty-free worldwide license to use or edit any reviews, comments, images or other content on our website or social media channels posted by you. We reserve the right to publish, edit or remove any reviews or content without notifying you.

1.11.    All purchases made are non-transferable.


2. Returns / Cancellations

2.1.    You may cancel the contract at any time but no later than 14 working days after the day you received the product in accordance with distance selling regulations 2000.

2.2.    If the goods ordered have not been dispatched, you will receive a refund for the total amount via the original method of payment, no later than 7 working days from receipt of the refund request.

2.3.    If the Goods have been dispatched or you have already received the goods, you must follow our returns authorisation procedure by contacting us by email: or telephone: 0844 567 3236. We will provide you with a returns authorisation confirmation along with details on how and where to send your item. You must wrap the item securely and include the original invoice along with your returns authorisation. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

2.4.    If your goods have been dispatched from our warehouses but have not yet been delivered, we will refund the original order value in full, less any direct expenses incurred including (but not limited to) any transport costs involved.  Any goods which have been dispatched directly from the manufacturer may involve a re-stocking charge.

2.5.    If you have taken delivery for your goods, you must return the goods to us at your own expense. Returns will only be accepted within 14 days of receipt. All flooring items must be palletised and wrapped for return to avoid damage. We will then refund the order in full, less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs, whether charged or not at the time of order.  All deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all courier costs will be deducted from the refund. Any items which have been delivered and are opened from their original packaging cannot be returned (unless faulty) You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.


2.6. If the goods are ordered but not yet dispatched, the seller reserves the right to charge a £10 administration fee to the buyer in respect of processing cost to the seller.

2.6b. The seller reserves the right to charge a re-stocking Fee of £50 for all flooring returns.


3. Damaged Goods

3.1.    In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that any missing items or damage is noted on the courier documentation at the time of delivery and the delivery is refused in full from the carrier.

3.2.    If you have a concern regarding delivery, please advise our customer care department immediately. Any damaged goods must be signed as damaged on the courier delivery note. We will then make further arrangements with you to replace the damaged goods.

3.3.    It is extremely important that you check and sign for your delivery upon arrival. We cannot be held responsible for any consequential loss incurred as a result of damaged or missing goods after the delivery has been signed for and we would strongly recommend that you take extra care to inspect the goods regardless of the advice of the courier driver or any other party.


4. Dispatch and Delivery 

4.1.    Orders are dispatched with a lead time of 3 working days (72 working hours). We cannot offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock availability, delivery point and logistical capability. 

4.1B   Any dates provided for delivery cannot be guaranteed as all deliveries are made by 3rd party courier and the goods may arrive earlier or later than date specified in your order confirmation and order dispatch emails.

4.2.    Deliveries are made approximately between the hours of 8am to 6pm. Any requests for an Estimated Time of Delivery are at the courier’s discretion. Where possible, we will advise you at the time of order of approximate delivery lead-times - exceptions may apply.

4.3.    Due to insurance guidelines, all deliveries are made to kerb-side at the nearest access point to the delivery address for the delivery vehicle. You must arrange for adequate help to off-load the flooring as the courier driver cannot help move the flooring into your home.

4.4.    As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limitations, please inform us at the time of order so that alternative arrangements may be made.

4.5.    If a courier arrives at your address and is unable to deliver on the arranged delivery date because no one is there to accept delivery, you refuse to sign or you refuse delivery for any reason other than damage, you will be liable for the cost of the failed delivery attempt and any subsequent re-delivery charge where applicable.

4.5a.  If you have made no attempt to contact us within 2 working days after the delivery has been refused, for any reason other than damage (which must be noted on the courier documentation at the time of delivery), the goods will automatically be returned to us and you will be liable for all delivery costs incurred. You will be refunded in full less direct expenses incurred regardless of whether or not these expenses are reflected in your original order value.


4.6.    Deliveries cannot be left unattended and we will not leave your goods at any other location other than the address specified in your delivery documentation.

4.7.    Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our courier has left the delivery address, unless signed for as damaged on delivery.

4.8.    In the unlikely event that your goods are damaged, we will collect and replace the product. Any claims must be made within 2 days of receipt of goods. We will only accept claims for damages if the courier note has been signed that goods were received as damaged so please note again the importance of inspecting your goods at length on receipt.

4.9.    No liability can be accepted for any costs incurred as a result of late deliveries or deliveries of incorrect or missing products. We strongly advise against booking trades persons for installations until the goods have been received.


5. Liability

5.1.    This section applies only to the extent permitted by law. For the avoidance of doubt, we do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from our negligence or wilful default, or that of employees, agents or subcontractors or (b) fraudulent misrepresentation.

5.2.    All terms, condition, warranties, statements or representations whatsoever, whether express or implied, statutory or otherwise and all obligations and liabilities whatsoever (Save for 5.1 (a) and 5.1 (b) above) of the Seller relating to the quality, merchantability, fitness for purpose, suitability or other properties of the Goods are hereby expressly excluded.

5.3. does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

5.4. will do its best to correct errors and omissions as quickly as practicable after being notified of them.

5.5. does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the website or for any products or services purchased from us when not using the products in accordance with these Terms and Conditions.

6. Limitation of Liability

6.1. Whilst we endeavour to ensure that the information on this website is correct at all times and updated regularly, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available.

6.2. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

6.3. Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

6.4. Nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

7. Privacy and Data Protection 
7.1. Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your on-line order.

7.2. Under the Data Protection Act 1998, all organisations which handle personal information must comply with a number of important principles regarding the privacy and disclosure of this information.

7.3. We fully endorse and adhere to the principles of data protection set out in the Data Protection Act 1998 and will:

• fully observe the conditions regarding the fair collection and use of personal information meet our legal obligations to specify the purposes for which we use personal information.
• only collect and process the personal information needed to carry out our business or to comply with any legal requirements.
• ensure that the personal information we use is as accurate as possible. 
• ensure that we don't hold personal information any longer than is necessary. 
• ensure that people know about their rights to see the personal information we hold about them. 
• take appropriate technical and organisational security measures to safeguard personal information.
• ensure that personal information is not transferred abroad without suitable safeguards.

7.4.    In addition, we will ensure that:

• there is someone with specific responsibility for data protection in the organisation.
• we regularly review and audit how we handle personal information. 
• the ways we handle personal information are clearly described. 
• everyone handling personal information understands that they are responsible for following good practice. 
• everyone handling personal information is appropriately trained and properly supervised. 
• we regularly assess the performance of people who handle personal information.
• anybody wanting to make enquiries about handling personal information knows what to do.
• queries about handling personal information are dealt with promptly and courteously.

8. Copyright
8.1. Access to and use of this website is subject to the following terms and conditions and all applicable laws which, by accessing and browsing the website, the user accepts, without limitation or qualification. 

8.2. All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Laminate Wooden Flooring or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without prior written consent of Laminate Wooden Flooring is strictly prohibited. This website and all of its content is protected by UK and International Copyright law.

8.3. Unauthorised use of this website or the copying of any material contained within may give rise to a claim for damages and/or be a criminal offence.


9. Force Majeure 
9.1. reserves the right to defer the date of delivery or to cancel the contract, or to reduce the volume of the Goods ordered by the Buyer (without Liability to the Buyer). If is prevented from or delayed in the carrying on of its business due to circumstance beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, snowfall, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), restraints or delays affecting carriers or inability or delay in obtaining of adequate or suitable materials.

10. Manufacturing Faults
10.1. All of our products are manufactured to the highest possible standards however there may be some rare instances were a fault has occurred. In these instances, we will deal with the matter as soon as possible and in accordance with your legal rights and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

10.1.a In order to assess a manufacturing claim fault, a sample of the flooring in question will be requested and sent to the manufacturer for testing. If you are unable or unwilling to send a sample of the product, we will be unable to process your claim any further.  
10.2. It is important to check each board before installation to make sure you have the right product and to check it is without fault or damage. If you notice a fault before installation, please contact us immediately. These planks/boards must be stored safely to remain free of any damages until the inspection takes place. Identified planks with manufacturing faults must not be included in the installation.
10.3. All manufacturing faults are subject to an independent inspection at the site where flooring has been installed. False claims of manufacturing faults will be subject to a charge equalling the charge of the inspection company.

11. Intellectual Property
11.1. Unless otherwise stated, owns the intellectual property rights to the website and any material on the website. Subject to the licence below, all of these intellectual property rights are reserved:

11.2. Licence to use the website
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.
You must not:
(a) Republish material from this website (including republication on another website);
(b) Sell, rent or otherwise sub-license material on the website;
(c) Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose; edit or otherwise modify any material on the website;
(d) Redistribute material from this website except for content specifically and expressly made available for redistribution. Where content is specifically made available for redistribution, it may only be redistributed for non-commercial use only.

12. Security
12.1. Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.
12.2. Please note that communications over the Internet are not secure unless they have been encrypted, therefore we suggest never disclosing sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

13. Prices and VAT
13.1.         All prices are quoted in pounds Sterling or Euros (as defined using the drop down tab at the top of the webpage) and are exclusive of VAT unless specified.
13.2.         Prices are subject to any changes to the rate or applicability of UK VAT
13.3.         All item prices are exclusive of delivery and packaging, unless otherwise stated.
13.4.         Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

14.      Warranty and Guarantee  
14.1.    Laminate Wooden Flooring has strict quality control policy and we offer guarantees ranging from 7 years up to 25 years. Each individual Product has its own warranty, and a general guideline pertaining to the duration of this warranty is found on each individual product page (where applicable) throughout our website. However, if you require a full copy of the warranty information before purchasing, please contact us and we can arrange for this to be sent to you via email.
15.  Cookies 
15.1.        “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website.  Our website uses cookies to provide you with a more personal and interactive experience on our site. You have the ability to accept or decline cookies, but please be aware that for some parts of our sites to work, you will need to accept cookies.  You can view our privacy policy on how we utilise cookies throughout our website.

16. Sample Service
Samples are taken at random from our main stock. This gives the best representation of our products. We do not cosmetically enhance or change samples to give a false reflection of our products. Sample size will vary for each product. The average size will be 16cm width of the specific board. We cannot guarantee that a sample will give full reflection of the properties of our flooring as no one piece will ever be identical to another.
17.  Images & Colours
Maximum care is taken to ensure that the images shown on the website are an accurate representation of the products being supplied. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitor settings. We would highly recommend requesting a free sample so that you may thoroughly inspect the goods to ensure that the colour matches your requirements.  

18.   Offers and Promotions
We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are, unless specifically stated, strictly one order per household and are subject to the availability of stock. We reserve the right to change the details of a promotion or withdraw from the offer at any time without notification.

19.  Payment
19.1.      The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.    
19.2.      Payment is accepted by Visa, Visa Debit, MasterCard, Maestro, and PayPal.
19.3.      All payments will be processed via SagePay unless otherwise stated.
19.4.      The personal data collected whilst processing a payment will be used in full compliance with the Data Protection Act 1998 and in accordance with the published Privacy Policy.
19.5.      Payments are processed at the time of order and will be deducted from your nominated payment account. If insufficient funds are available for the order to be processed, your payment will be automatically declined.
19.6.      We will not be liable for any additional card or bank processing fees or charges (such as overdraft facilities or similar) incurred as a result of ordering any goods and services from us.
20. Jurisdiction
This contract is subject to the Laws of the United Kingdom. All disputes arising out of the contract shall be subject to the exclusive Jurisdiction of the Courts of the country in which delivery was affected.

21. Your Rights 
None of these Terms and Conditions affect your statutory consumer rights.

22.   Complaints
Laminate Wooden Flooring take all complaints seriously. If you feel you have any cause to complain about anything that has happened as a consequence of your dealings with us, you should notify us by contacting us via email: or telephone: 0844 567 3236.  We will deal with your complaint as quickly as we reasonably can and shall, as necessary, request appropriate evidence from you for the purposes of settling your complaint.

23.   Product Suitability
23.1.      Laminate wooden flooring is naturally hygroscopic and is therefore sensitive to moisture or humidity changes. Any exposure to inappropriate levels of sub floor or atmospheric moisture, humidity or temperature can result in the Products moving by expanding or contracting resulting in cupping boards, lifting of the boards, gapping between boards, discoloration etc. Proper Acclimatization and installation procedures as per manufacturer guidelines must be followed for all products before installation. 
23.2.      Any effects that are a result of inappropriate levels of, or fluctuations in the levels of moisture, humidity or temperature are not a result of a manufacturing defect and therefore not covered by warranty.
23.3.      British standards B.S 8201: 1987 / B.S. 5325: 2001 / B.S. 8204 -1: 2003 & 8203: 2001 give guidelines in relation to suitable sub floor moisture levels, in relation to wooden and mineral based floor sub floors, and sub floor moisture/humidity checking procedures. If in doubt as to the suitability of the sub floor this should be checked by a professional prior to installing the Products as original written documentation confirming the sub floor moisture suitability and moisture levels recorded prior to installation of the Product will be requested prior to assessing any claim.
23.4.      Laminate flooring is hygroscopic, meaning that it is susceptible to reaction to moisture levels in the atmosphere. It is necessary therefore to ensure that flooring is installed in a stable environment. We recommend the boards are stored and laid in a relative humidity of between 45%-65% and a room temperature of between 18°C and 20°C.
23.5.      All of our Laminate products are not suitable for wet rooms, bathrooms, kitchens, utility rooms, saunas or any rooms in which high levels of moisture are contained.  
23.6.      It is imperative that the fitting instructions for all products are carefully read before commencing any installation. If you are unsure about the suitability of any products please confirm their suitability with a qualified installer before purchasing or fitting.
23.7.      It is extremely important that you check each and every panel or board for obvious defects prior to installation being carried out! Claims cannot be accepted for obvious panel defects which are easily noticeable before fitting. In particular this refers to the following, but is not strictly limited to, boards with excess paint on bevelled edges, chipped, cracked or scratched surfaces, missing paint, damages edges, damaged tongues, grooves or click edges, missing or uneven portions of lacquer, oil or laminated surfaces or portions other of the board, discolouration, warped or cracked boards, de-lamination is occurring or water damaged boards.  

24.   Packaging 
24.1.      Due to our large network of suppliers, the product names which appear on our website may vary from those which our suppliers utilise.
24.2.      In any instances where the packaging of the goods employs a different brand name, we can assure you that the product supplied is exactly the same as the product publicised and is of an equally high quality standard.
24.3.    If you are unsure about the product being delivered to your home and believe it may be incorrect, please contact us immediately and do not refuse delivery of the product until you have confirmed if it is correct (or not) with our customer service team or you may be liable for a re-delivery charge.

25.    Care & Maintenance 
25.1.    All of the products supplied on are of the highest quality standards. However, lack of maintenance or improper care will result in a deterioration of the look and feel of the goods. The following advice and maintenance steps should be taken to ensure the integrity of your floor:
25.2.    Generally average temperature should be maintained within the range 15C – 25C and humidity readings within the range 35% – 55%. These are normal comfort zone readings under BS 8201 and will help to keep your floor in good condition.
25.3.    Use good quality entrance mats and dirt scrapers at all exterior doors to prevent dirt and grit entering your home. Dirt underfoot can act similar to sandpaper. Use further entrance mats in apartment blocks at your front door.
25.4.    Area rugs restrict wear in high traffic areas
25.5.    Floor protectors or felt pads allow furniture to be moved without marking floors and they should be replaced at regular intervals to prevent dirt or grit becoming embedded.
25.6.    Avoid potted plants placed on the floor
25.7.    Wipe up spills straight away with a damp cloth.
25.8.    Vacuum dust or sweep regularly to remove dirt and grit 
25.9.    Never use excessive amounts of water only a slightly damp mop
25.10.    Micro-mops and wood floor cleaner or laminate cleaner are ideal, spray cleaner onto mop.
25.11.    Improper care or maintenance of any of the products supplied may void any warranty.  

26. Price Promise Guarantee
26.1 The price promise guarantee will:

  • Offer the same price for the same product offered by a competitor as long as the product is not on special offer or discount by the competitor and can verified to be of comparable quality and the current price (including VAT and Delivery) on offer by the competitor can be verified by one of our employees before purchase.

26.2 The price promise guarantee does not:

  • Automatically entitle you to a discount on any products purchased on our website
  • Entitle you to a lower price if the price on our own site is reduced after your order has been placed.
  • Cover products on offer by company's in administration
  • Cover products sold via ebay or amazon or other reseller platforms.

26.3 You can discuss a price match by calling or emailing and providing the relevant product information for comparison.