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We can easily cancel or amend your order at any time up until the goods have been dispatched by us. If you need to cancel or amend your order you can contact us by email: firstname.lastname@example.org or telephone: 0844 567 3236.
After your order has been dispatched you still have the right to cancel your order, up to 14 days after you have received the goods under the Distance Selling Regulations 2000.
If a courier arrives at your address and is unable to deliver because no one is there to accept delivery, you refuse to sign or you refuse delivery for any reason other than damage, you will be liable for the cost of the failed delivery attempt.
If you have taken delivery for your goods you must return the goods to us at your own expense. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not. Deliveries are calculated by weight and delivery location.
You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You can find full details of our returns and cancellation procedures in section 2 of our Terms & Conditions of Sale document.